The accessibility to the customer and technical support that a shared web hosting company provides will tell you a lot for the services they offer as well. In case you are allowed to use only email messages and / or tickets, you have most likely discovered some reseller and not the actual website hosting supplier. If this is the case, you'll probably have to wait for several days so as to have a problem resolved since your reseller may not be checking their communication regularly or they may need to contact the real hosting company for further assistance. When the supplier offers various means of communication with fast response time which are available anytime, they're most likely the top provider, not just a reseller. So you'll receive prompt assistance and quality support as they will have direct access to the servers where your account will be created. Whatever the trouble - technical or sales, it is always better to have the option to communicate with your hosting company right away through your preferred method of communication.

24/7 Customer Support in Shared Web Hosting

We provide 24/7 billing, customer and tech support for all our shared web hosting. Even if you are not our customer yet and you have some questions, we can help you promptly and provide the necessary information, so as to give you a choice to make the very best decision when you acquire your new web hosting account. We're available at any moment, including holidays and weekends, and we supply several options for communication to contact us - phone, live chat, emails and support tickets. For your convenience, we have multiple phone numbers all over the world, therefore you will be able to call the one that is closer to you. The maximum response time for your e-mail messages and the tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget about waiting for days to get assistance for any kind of task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Servers

We are aware how important it is to get prompt help, in particular when your web site is not working efficiently for whatever reason. All our semi-dedicated servers include 24/7 customer and tech support, consequently in case something happens, you are able to use a number of methods to contact us - telephone line with several local numbers around the world, live chat, email messages and support tickets. The first two options are for pre-sales, billing and common issues, so that if you don't have an account yet, for instance, you're able to receive extra details for our solutions, or we will assist you with simpler tech problems. The next two methods are for solely tech troubles or anything which is more time-consuming because it is more convenient to follow the conversation between you and our technical support team. The guaranteed maximum reply time for them is merely 1 hour, the actual one - 15-20 min, so you won't have to wait for an entire day in order to receive assistance like you may need to do with other providers.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we offer feature 24/7 support through numerous methods of communication and with a 1-hour maximum reply time guarantee. If you want to find out more about the packages or you have various billing or general questions, you will be able to call one of the local numbers that we have around the world or you could use our live chat support and talk with a live agent. For solely technical difficulties which need the help of a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an email, because all of these channels are more appropriate to monitor a certain problem. The response time for them rarely is more than 30 mins, so that you can forget all about waiting for an entire day so as to receive assistance. Our support service is available for any kind of server-related matters, as well as the pre-installed software. If you need support for third-party apps, you can consider obtaining the Managed Services upgrade that we provide for all plans.