Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket while you are browsing through your files or configuring different settings. The ticketing system is being strictly monitored 24x7x365 by our support staff members and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to get support. In contrast with certain hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you wish and ask for info in regard to any billing or technical problem. Moreover, you can see a selection of help articles, which will help you deal with the most commonly encountered challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was designed with one idea in mind – that you should be able to manage everything connected to your semi-dedicated server account from one single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an enquiry or come across a difficulty, you can get in touch with our tech support team momentarily without needing to go through a completely different interface. You can browse your web files or check different account settings whilst opening a new ticket or reading the reply to an older one. In case you have tons of tickets and you want to find a particular one, you can take advantage of the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you will obtain a response in no more than 60 minutes regardless of the essence of your question or issue.