A ticketing system is the most common means of communication that web hosting companies offer to their customers. It’s usually part of the billing account and is the very best way to tackle an issue that requires a certain period of time to investigate or that needs to be escalated to an administrator. In this way, all replies added by either side will be kept in the same place in the event that somebody else wants to work on the issue in question and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you’ll need to log in and out of at least 2 accounts in order to perform some procedure or to touch base with the hosting company’s client care team. In case you’d like to administer a number of domains and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. On top of that, it could take a substantial length of time for the provider to reply to your ticket request.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket while you are browsing through your files or configuring different settings. The ticketing system is being strictly monitored 24x7x365 by our support staff members and the ticket response time is no more than 1 hour, but it rarely takes more than twenty minutes to get support. In contrast with certain hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you wish and ask for info in regard to any billing or technical problem. Moreover, you can see a selection of help articles, which will help you deal with the most commonly encountered challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated servers, was designed with one idea in mind – that you should be able to manage everything connected to your semi-dedicated server account from one single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have an enquiry or come across a difficulty, you can get in touch with our tech support team momentarily without needing to go through a completely different interface. You can browse your web files or check different account settings whilst opening a new ticket or reading the reply to an older one. In case you have tons of tickets and you want to find a particular one, you can take advantage of the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you will obtain a response in no more than 60 minutes regardless of the essence of your question or issue.