A live chat is a real-time way of communication between a website hosting company's support team and its customers. It is a very efficient method to receive some information about the hosting services or get some problem resolved since you're talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the smaller chance of mistakes at the time you exchange information such as usernames or domain names, the faster response time since the communication is live plus the fact that you do not have to stay on the chat constantly - you can do something different while the representative investigates the issue in question. Furthermore, you are able to be a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone fees that you will need to pay in case you're calling to another country.

Live Chat Support in Shared Web Hosting

As a part of the support services that we offer for our shared web hosting, we now have live chat support that is available every day, even on holidays. You'll be able to get in touch with us regardless if you already have an account or not, since we will assist you with pretty much anything, ranging from providing you with common information regarding our services if you aren't our client yet and you are thinking about purchasing one of the packages, to helping you with creating an email account in an email client. Part of the problems are more technical and time-consuming, therefore you will have to employ the ticketing system which is integrated in our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we provide with all of our semi-dedicated servers, you can get the replies for any questions you may have or have lots of problems resolved rapidly. Our service is available every day, therefore you are able to speak to an agent even on holidays and weekends. In the event that you are not sure which plan is better for your sites or if our hi-tech cloud hosting platform covers some system requirements, you may come on the live chat prior to purchasing anything. In case you are an active customer, you'll be able to receive more information about account settings, billing issues along with a variety of common technical issues you may encounter, let's say when you cannot install an email account in a client on your personal computer. Our live chat will save you a lot of time no matter where you are or when you contact us.