Should you ever experience a problem with your site and be unable to solve it yourself, ask the respective hosting provider’s client care team to help you get the website back online. A timely resolution would be the best-case scenario, but many companies respond within 24 hours or even more, all the more so if you are working with a hosting reseller. Even if your problem can be quickly solved, your website may not work properly or it may not be available whatsoever for a prolonged time period, so you may lose prospective clients as it is quite unlikely that anybody would revisit a website that’s inoperative. This is why, you ought to make certain not only that you can touch base with your web hosting provider, but also that they can answer and help you in a well-timed manner. If a software app update does not go smoothly or if you erase something accidentally, for example, the website should be fixed swiftly so as to prevent long downtime.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum reply time for any trouble ticket that you submit or any e-mail that you write is only sixty minutes, even in case you contact us on weekends and public holidays. Irrespective of the nature of your enquiry or problem, we will help you out instantly and will provide you with the necessary info to troubleshoot any problem with your sites. The actual reaction time typically doesn’t exceed 15 to 20 minutes, which implies that you can just forget about waiting around for hours on end to get a problem solved or what is even worse than that – waiting around all day only to get an answer that more info is needed while nothing is fixed. We’ll give you assistance in a well-timed fashion as we know exactly how invaluable time can be in the dynamic online age. The 1-hour response time guarantee applies to any technical or billing question that you might have connected with our shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we are aware of precisely how vital it is to obtain timely assistance, we promise that you won’t ever need to wait around for more than 60 minutes to get an answer to any trouble ticket that you send via your semi-dedicated server CP. Actually, you’ll seldom need to wait for more than twenty-thirty minutes and this applies to any query regardless of what its nature is – technical, general or billing. What is more, our technical and client support staff is available to you day and night, which suggests that even in case you submit a ticket during public holidays, you will invariably receive a blazing-fast reply, which will include the answer to a query, the solution to a problem or the info required to sort out an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever have to waste an entire day hanging around awaiting a response like you would with lots of other hosting companies.