If you have ever had a shared web hosting account in the past or you've dealt with any other online service, you're probably well aware from your personal experience that for some things it is better to talk to a live person on the phone than to exchange tickets or email messages. If you want to know more about a particular service before you decide to buy it or when something small has to be made, for example, it will be much easier and a lot faster to do it in real time. If you are able to get hold of representatives over the phone, it's very likely that you're working with an actual web hosting provider, not just a reseller. The level of support that you will get by phone may differ between different companies - from very general issues to experienced technical support. Usually the majority of providers offer pre-sales assistance and 1st level phone support, while more complicated tech issues are managed via electronic mail and / or tickets.

Phone Support in Shared Web Hosting

In case you decide to purchase one of our shared web hosting, you can talk with our support crew via phone for 14 hours a day. We can assist you in choosing the perfect plan for your web sites since we realize that it is better to discuss this kind of matters with a live person. In case you already have an account, we can help you with all your sales/billing questions and / or general issues, even with some technical troubles that don't involve a long time or escalation to an administrator as it is better to open a support ticket for time-consuming problems and have the entire correspondence in a single place. We now have phone numbers in the US, the UK and Australia, so you can call the one you prefer and speak with our agents.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there is always somebody to assist you when you have any queries about the semi-dedicated server packages that we supply. Whether you'd like to learn more about the packages, you have some billing issue or some general problem, you can call us. Though some more complicated problems may require a ticket to give some time to our tech support team to investigate, we're able to help you with quite a lot of technical questions on the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the United States, Great Britain and Australia, we have local telephone lines in these countries as well. In case you are in a different country, we also have an international number where you will be able to contact us.