Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help Center built into GiantHosts’s Site Control Panel offers a collection of help articles and frequently asked questions. Aimed towards fixing any common issue that you could come across, they are written by our support team of skilled technicians.

  • Top quality support service

  • Educational Videos

  • For all of you who’d like to learn how to fix a common problem by watching a video lesson, we have added a collection of video tutorials to our Site Control Panel. All the video tutorials are very short and simple to grasp. They offer visual presentations of different web site administration activities.

  • Intuitive help center

  • A 1–Hour Response Guarantee

  • We back up our semi–dedicated servers with a 24/7 client support service and a sixty–minute support ticket response guarantee. Our qualified tech support engineers will be available 24–7 to answer your inquiries and to take care of any issue that you may possibly face. Simply open a customer support ticket from the Help section and we’ll respond back to you quicker than you can say Jack Robinson.