Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Answer Guarantee

  • Our group of specialists will try their best to reply to your help needs in approximately 1 hour. If, however, the issue you have come across requires some help from the Administrators’ =Dept,= we are going to forward the ticket to the person in charge and will submit a note to tell you.

  • Top quality support service
  • Professional Technical Assist Service

  • We offer round the clock customer help via a ultra–fast ticketing application built into your Control Panel. You may e mail us whenever you want about any of the programs that come pre–installed on your virtual server, such as the desired Linux OS version, the server administration panel and our in–house designed Site Control Panel.

  • Intuitive help center
  • A Descriptive Help Section

  • Each section of the Site Control Panel that is available free of cost with your VPS offers you a built–in knowledge base. There’s a selection of illustrative how–to articles and a number of step–by–step video training materials that illustrate all the fundamental website supervision jobs. You can find them by clicking the Help or Video control keys in the top right part of each Control Panel section.