Client Support Channels
A One–Hour Support Ticket Response Guarantee
All your help requests will be dealt with within maximum 60 min after the ticket or e–mail has been submitted. If your issue requires additional assistance from a server admin, we will forward the ticket or the e–mail to the person in charge, without delay and will leave a note to inform you that more time will be required for reaching the best solution. If you order our Optional Admin Services package, all of the services included there will be performed whenever you wish.
A Top–Notch Help Desk Service
- We will be available to you 24x7x365 to respond to any enquiries that you may have with regard to our Site Control Panel and any of the apps that we have pre–installed for you on the dedicated server. If you also require help handling server management tasks, you can have a look at our Optional Admin Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation procedures.
A User–Friendly Help Section
Our Site Control Panel has been pre–installed for every dedicated server. Among its characteristics is a very useful integrated knowledge base that will walk you step by step on all the operations that you can perform. The majority of how–to articles also video versions which show all the operations that you can carry out in a highly illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each section of the Site Control Panel.